Refund policy

Refund Policy 

At MODUWA49 company, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

Eligibility for Refunds:

1. Time Frame: To be eligible for a refund, you must request it within 30 days of the purchase date.

2. Product Condition: The product must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Refund Process:

1. Initiating a Refund: To initiate a refund, please contact our customer service team at moduwa49@gmail.com. Provide your order number and reason for the refund request.

2. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment.

4. Processing Time: Please allow up to 14 business days for the refund to be processed and reflected in your account.

Exceptions:

1. Non-Returnable Items: Certain items are non-returnable, such as opened or partially used products, and items purchased on final sale.

2. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

If you have any questions about our refund policy, please contact our customer service team at moduwa49@gmail.com.